MASTER FILES
This section contains the core reference documents for the HAVN Partner Community and Property Ledger. Here you will find standardized templates, governing documents, system guidelines, and foundational materials that define structure, responsibilities, and operating principles. These files serve as the authoritative source for alignment, consistency, and long-term continuity across all properties.
Shared standards. One clear way of working.
The Master Files serve as our single source of truth, establishing a unified way of working that ensures every HAVN house is managed with the same precision and care regardless of its location. By bringing our Standard Operating Procedures into one clear reference, these guides remove ambiguity and define the exact standards for planning, executing, and documenting every task—from routine cleaning and maintenance to critical safety inspections.
Whether you are a land partner, on-site staff, or a third-party collaborator, these files are your essential starting point for ensuring consistency, safety, and accountability across the entire HAVN portfolio. Within this section, you will find clear definitions of roles, step-by-step guidance for efficient work, and the required documentation needed to maintain our collective standard. These universal instructions apply to all properties, providing the repeatable framework necessary to deliver the HAVN experience every time.
SOP Shortcuts
This SOP outlines the procedures staff must follow when an emergency situation occurs in or around a HAVN cabin. It provides clear guidance on how to assess the situation, ensure guest and staff safety, take immediate action, and escalate the issue to the central team and emergency services when required.
Want to learn more?
Visit our Knowledge Hub to explore more with practical guides, best practices, tips, and insights designed to support your day-to-day work. The hub helps you deepen your understanding of our operations, improve how tasks are carried out, and learn from shared knowledge across the community. Use it to continuously develop your skills and stay informed through our curated resources.
Onboarding
If you are part of the on-site team and have not yet completed the onboarding, please visit the onboarding section to learn the fundamentals of our standards, processes, and ways of working. This will give you the essential knowledge needed to perform your role and operate according to HAVN’s guidelines.