ONBOARDING
This onboarding provides a shared foundation for everyone working with HAVN. It explains how we operate, what standards we follow, and how different roles work together to deliver consistent guest experiences and long-term value. Some sections apply to everyone, while others are role-specific, see this as both an introduction and an ongoing reference to learn more about the way or being a part of the Havn World.
Land Partners
This onboarding gives you insight into how your HAVN home is operated day to day. It explains the standards, processes, and decision-making that protect quality, guest satisfaction, and long-term value. The goal is transparency - so you understand not just what happens on your property, but why it happens.
On Site
Crew Members
This onboarding sets clear expectations for how HAVN homes are prepared, maintained, and handed over to guests. It explains the standards you’re expected to meet, how to assess quality, and when to escalate issues. The goal is consistency and confidence - so you know what “good” looks like and how to deliver it every time.