Onboarding for Crew Members

This hub provides the essential information needed to service our homes safely, consistently, and efficiently. It includes SOPs, checklists, house-specific notes, and practical guidance to support your work and protect quality across every unit. Follow established procedures, communicate proactively, and uphold the standards that define HAVN.

Learning

The HAVN Houses

Our houses are thoughtfully designed that combine Scandinavian simplicity with comfort and functionality. Built with high-quality materials and carefully integrated into their natural surroundings, each unit offers a calm, private retreat - without compromising on modern convenience.

Code of Conduct

This Code of Conduct applies to all employees and subcontractors in guest-facing roles, including cleaning, maintenance, inspections, and on-site support. It sets clear, mandatory expectations to protect guests and properties and to ensure professional, confident conduct in daily work.

Communication Guidelines

This section covers common questions from new maintenance and cleaning staff, clarifies expectations, and provides clear, mandatory guidelines to help you act with confidence in any situation.

Tools & Platforms | Crew Members

This section explains how to use our task platform to manage cleaning and maintenance; receive and confirm assignments, document work, close tasks, and report issues to ensure clear communication and consistent quality across all HAVN units.

Want to learn more?

Explore the knowledge hub to discover practical guides, best practices, tips, and insights designed to support your day-to-day work. This section helps you deepen your understanding of our operations, improve how tasks are carried out, and learn from shared knowledge across the community. Use it to continuously develop your skills and stay informed through our curated resources

Go to Knowledge Hub