Tools & Platforms | Crew Members
Property & Reservation Management
HAVN uses a property manage system (PMS) named Guesty. Guesty is designed for short-term rental operators. It centralizes all core functions needed to run and scale vacation rentals, the following features are what we use it for:
Channel management: synchronizing listings information, calendars, prices, and availability across for example Airbnb, Booking.com, Vrbo (OTA’s), and HAVN website.
Reservation management: all bookings flow into one dashboard. You can also add, delete and edit any reservation already in the system. You can also manage discount codes and coupons in here.
Owner reporting: create reports for payouts and listing performance insights
Integrations: with Guesty we use several other platforms that are directly integrated with Guesty to share or receive listings and booking information.
In short: Guesty acts as our central hub for bookings enabling consistent, scalable management of multiple locations and listings.
For cleaning and maintenance crew:
You will be given access to this platform to see your daily work, tasks assigned and reported damages and other follow-ups that is needed to be tracked.
Download the app to your phone for easier access on the go:
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Task Management
As mentioned above, you will mainly work with your tasks in our selected PMS platform which is Guesty.
Guesty provides a system to plan, assign, and track all cleaning and maintenance work across our units. Every task is linked to a specific property and date, ensuring the right work is done at the right time.
Each task includes attached instructions or SOPs that explain the expected scope, standards, and quality level. These instructions are there to remove ambiguity and ensure work is carried out consistently across all locations.
Some tasks are generated automatically based on bookings or scheduled maintenance, while others are created as needed. For cleaning and maintenance teams, Guesty serves as the single source of truth for what needs to be done, when it should be completed, and how it should be performed.
Keeping tasks accurate and up to date in Guesty is essential for clear communication, accountability, and consistent quality.
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Digital Property Ledger
The digital property ledger is HAVN’s central source of information for each unit. It contains all essential property documentation, including technical descriptions, manuals, drawings, system specifications, and other reference material needed to understand how the unit is built and how it should be maintained.
The ledger ensures that teams always have access to correct and up-to-date information, regardless of location or team changes. It removes guesswork and reduces reliance on informal knowledge by providing a single, reliable reference for how systems, materials, and equipment are intended to function.
By keeping all property-related information in one structured place, the ledger supports consistent execution, correct handling of equipment, and faster, more accurate decision-making when questions or issues arise.
Why this matters for you
Having access to the property ledger means you can quickly find the right information when something is unclear, avoid unnecessary trial-and-error, and work with confidence that you are following the correct specifications. This saves time, reduces risk, and helps ensure your work meets HAVN’s quality and safety standards from the start.
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Damage & Maintenance Report Form
The damage and maintenance report form is used to document any damage, defects, or technical issues identified during cleaning, inspections, or maintenance work. It provides a structured way to record what was observed, where it occurred, and the condition of the issue at the time it was identified.
The form ensures that issues are captured consistently and linked to the correct unit, even if they cannot be resolved immediately. Submitted reports feed into HAVN’s maintenance workflow, where they are reviewed, prioritized, and handled based on impact, urgency, and operational planning. This creates traceability from first observation to resolution and reduces the risk of issues being overlooked.
When and how to submit a report
Submit a report whenever you identify an issue that cannot be resolved immediately, falls outside the scope of your assigned task, or requires follow-up, approval, or specialist support. This includes visible damage, technical faults, safety concerns, or early signs of wear.
Reports should be submitted as soon as the issue is identified, using the designated digital form. Clear descriptions and relevant photos help ensure the issue can be assessed and handled efficiently.
Why this matters for you
Using the report form ensures that issues you identify are taken seriously, tracked properly, and followed up in a structured way. It protects you from being expected to resolve problems outside your responsibility and helps prevent small issues from turning into larger, more disruptive failures. Accurate reporting supports safer units, smoother operations, and better working conditions for everyone involved.
Don’t have access to Guesty?
Contact your closest Supervisor and/or Manager and this person will give you access.