Code of Conduct
1. Professional Behavior & Representation
When you are working on our properties, you represent the company and our brand.
Always act in a professional, calm, and respectful manner.
Be polite and service-minded if you encounter guests, but keep interactions brief and work-focused.
Do not argue with guests or engage in conflict.
Do not make promises, give explanations, or discuss internal matters with guests.
Refer guests to official support channels if they have questions or concerns.
___ 2. Appearance & Dress Code
You are expected to arrive at work clean, presentable, and dressed appropriately for your role.
Wear clean clothing suitable for the task.
Clothing must be free from offensive language, symbols, or imagery.
Closed-toe shoes are required for safety.
Maintain good personal hygiene at all times.
If branded workwear or identification is provided, it must be worn as instructed.
___ 3. Health, Hygiene & Fitness for Work
You must be fit for work when on duty.
Do not work if you are sick, have symptoms of a contagious illness, or feel unwell enough to perform your duties safely.
Follow hygiene and safety instructions relevant to your role.
Wash or sanitize hands regularly, especially when working in guest areas or handling shared equipment.
Working while unwell puts guests, colleagues, and the business at risk.
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4. Alcohol, Drugs & Smoking
A zero-tolerance policy applies during working hours.
Alcohol and illegal drugs are strictly prohibited before and during work.
Prescription medication must not impair your ability to work safely.
Smoking or vaping is not allowed inside properties, on terraces, or in any guest-visible areas.
Breaches of this policy are considered serious misconduct.
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5. Respect for Guests, Property & Privacy
Respect and trust are critical.
Never enter a unit unless you are assigned or authorized to do so.
Never use guest belongings, amenities, or facilities.
Do not take photos or videos of guests or their personal items.
Do not share guest information or access details with anyone.
Treat all property, equipment, and inventory with care. Report any damage, breakage, or missing items immediately, even if accidental.
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6. Safety & Risk Awareness
Safety always comes first.
Stop work immediately if something feels unsafe.
Do not attempt tasks or repairs beyond your competence or authorization.
Use protective equipment when required.
Report hazards and near-misses, even if no incident has occurred.
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7. Communication & On-Site Conduct
Use only approved communication channels for work-related matters.
Keep phones on silent in guest areas unless needed for work.
Do not play loud music.
Keep work areas tidy and safe.
Clear and respectful communication helps everyone do their job better.
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8. Absence, Sickness & Availability
If you are sick, delayed, or unable to work:
Notify your manager or designated contact as early as possible, ideally before your shift starts.
Use the agreed communication channel for reporting absence.
Do not come to work if you are unwell.
Repeated late notice or unexplained absence may lead to corrective action.
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9. Compliance & Consequences
Compliance with this Code of Conduct is mandatory.
The rules apply equally to employees and subcontractors.
Serious or repeated breaches may result in removal from site, termination of assignment, or contract termination.
Core Principles
Be professional and respectful
Put safety first
Protect guest privacy and trust
Treat property as if it were your own
When in doubt, ask before acting